11up's Privacy Policy — Your Data, Our Responsibility

1 What Information We Collect

11up collects certain necessary information to provide you with the best possible service. This data comes from two main sources — what you provide directly, and what is collected automatically as you use the platform.

Under our privacy policy, only necessary information is collected. Gathering irrelevant or excessive personal data is against 11up's policy.

• All information provided at registration must be accurate and kept up to date.
• A photo of your national ID or passport may be required for KYC verification.
• Voice or video call recordings may be retained to improve support quality.

2 How We Use Your Information

11up uses collected data solely for specified purposes. Protecting your privacy is our primary goal, and we maintain full transparency in how your information is used.

• Account Management: To support registration, login, password recovery, and account security.
• Service Delivery: To process betting, gaming, deposit, and withdrawal transactions.
• Identity Verification: To complete the KYC process and help prevent fraud and money laundering.
• Customer Support: To resolve your complaints and issues quickly.
• Service Improvement: To analyze usage patterns and further improve the platform.
• Promotional Communications: To send you offers and notifications with your consent.
• Legal Obligations: To submit required reports to regulatory authorities.

3 Information Sharing & Disclosure

11up does not share your personal information with third parties — this is a core principle of our privacy policy. However, in limited circumstances, data may be shared where required by law or for technical reasons.

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the necessary data to process transactions.
• Regulatory Authority: Data may be disclosed in response to lawful requests from licensing authorities or law enforcement agencies.
• Technology Partners: Trusted technology providers may access limited data to keep the platform running.
• Fraud Prevention: Anonymized data may be shared with security partners to help detect financial fraud.

4 Cookies & Tracking Technologies

The 11up website and app use cookies and similar tracking technologies. These help improve your experience and ensure the platform functions properly.

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: Remembers your language preference and settings.
• Analytics Cookies: To understand which sections of the site are most frequently used.
• Marketing Cookies: To show relevant promotions — you can turn this off at any time.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

5 Data Retention Period

11up retains your information for as long as required. Even after account closure, certain data may need to be kept for a specified period to meet legal obligations.

• Active account data is retained for as long as the account remains open.
• Financial transaction records are kept for a minimum of 5 years after account closure.
• KYC documents may be retained for up to 7 years as required by law.
• Once marketing consent is withdrawn, the relevant data is deleted immediately.

6 Your Data Rights

11up's privacy policy gives you full control over your personal information. You have the following rights, and we respect them at all times.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Portability: You can request your data in a portable format.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Object: You may opt out of marketing communications at any time.

7 Children's Privacy

11up strictly does not collect information from anyone under the age of 18. This is a non-negotiable condition of our privacy policy. If we become aware that a minor's data is present in our system, it will be deleted immediately and the associated account will be closed.

• Age verification is mandatory at the time of registration.
• Additional KYC verification may be requested on accounts suspected of age-related concerns.
• Parents should use parental controls to monitor their children's online activity.

8 Security Measures

11up uses multiple layers of security to protect your data. Both technical and organizational measures have been put in place to enforce our privacy policy.

• 256-Bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): As an additional layer of security.
• Real-Time Monitoring: Real-time detection system for suspicious activity.
• Regular Security Audits: Operated by third-party specialists.
• Least Privilege Access Policy: Only authorized staff members have access to your information.

No system is 100% impenetrable. That's why keeping your password strong and never sharing it with anyone is equally important.

9 Third-Party Links & Services

The 11up platform may integrate third-party game providers or payment gateways. These services have their own privacy policies and are not under 11up's control.

• We recommend reading the privacy policy of any third-party service before using it.
• Payment gateways such as Mobile Banking or Nagad operate under their own data protection policies.
• Game software providers covered under RNG certification have their own separate data policies.
• 11up is not liable for misuse of data by third parties, but selecting trusted partners is always our priority.

10 Privacy Policy Updates

11up reserves the right to update this privacy policy at any time. Changes may be made due to business updates, legal requirements, or technical improvements.

• For major changes, you will be notified via your registered email or through a platform notification.
• The "Last Updated" date is always visible at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• You always have the option to close your account if you do not agree to the updated policy.

11 Contact Us

For any privacy-related questions, requests, or complaints, contact us directly. The 11up data protection team is ready to assist with all your inquiries.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Typically within 24–48 hours