These Terms and Conditions take effect the moment you begin using the 11up platform. Using the platform means you have agreed to all of these Terms.
1 General Terms & Conditions
11up (https://11up.app) is an online Sports Betting and gaming platform serving users in Bangladesh and select regions. These Terms and Conditions ("Terms") constitute a legally binding agreement between 11up and its users.
By opening an account on 11up or using the platform, you automatically agree to these Terms. If you do not agree with any part of these Terms, please refrain from using 11up.
11up reserves the right to modify, amend, or update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised Terms.
- These Terms are available in both Bengali and English. The English version shall prevail in the event of any discrepancy.
- 11up provides services to users of legal age (18+) only.
- Users from restricted countries or regions are not permitted to register on 11up.
- 11up operates under an international license and all activities are fully regulated.
2 Account & Registration
To register on 11up, you must provide accurate and complete information. Opening an account with false details is strictly prohibited and may result in account termination.
Please note: Each person may only operate one account. If multiple accounts are found, all accounts will be suspended and balances may be forfeited.
- A valid mobile number or email address is required to register.
- Keeping your account password confidential is your responsibility. Do not share it with anyone.
- A copy of your national ID card or passport may be required for account verification (KYC).
- Withdrawals may be restricted until verification is complete.
- Creating an account for anyone under the age of 18 is strictly prohibited.
- Contact our support team for any changes to your account details.
3 Deposits & Withdrawals
11up supports deposits and withdrawals via Bangladesh's popular mobile banking services — Mobile Banking, Nagad, and Rocket. All transactions are conducted in Bangladeshi Taka (BDT).
- Minimum Deposit: BDT 500 (may vary by payment method).
- Minimum Withdrawal: BDT 1,000।
- Maximum Daily Withdrawal: BDT 200,000 for verified accounts.
- Withdrawal requests are typically processed within 1–3 business days.
- Withdrawals must be made using the same payment method used for the deposit.
- Incorrect transaction details may cause payment delays or cancellations.
- 11up charges no hidden fees. However, your payment provider's own fees may apply.
Large withdrawals may require additional identity verification (KYC). This is done for your security.
4 Bonuses & Promotions
11up regularly offers welcome bonuses, deposit bonuses, cashback, and various promotional deals. Each bonus offer carries its own terms and wagering requirements.
- To qualify for a bonus, you must meet the specified wagering requirements (typically deposit + bonus × a set multiplier).
- Bonus funds cannot be withdrawn directly — they become withdrawable only after all conditions have been met.
- Multiple bonus offers cannot be used simultaneously unless the offer's terms explicitly allow it.
- Any attempt to obtain bonuses through fraudulent means will result in permanent account closure.
- Before joining any bonus offer, please read the full terms and conditions for that offer.
- 11up reserves the right to modify or cancel any bonus offer at any time without prior notice.
For the latest bonus information, visit our Promotions Page Check regularly.
5 Betting Rules
On 11up, you can enjoy Sports Betting, live betting, casino games, and slots. Each section has its own rules, which are detailed on the relevant pages.
- Once a bet is confirmed, it cannot be cancelled or changed.
- Odds on live events are subject to change. The odds at the time the bet is accepted are final.
- If an event is cancelled, the stake for the relevant bet will be refunded.
- If incorrect odds are displayed due to a technical error, 11up reserves the right to void the affected bet.
- Slot games use RNG (Random Number Generator) technology to ensure every outcome is completely fair and unbiased.
- Betting limits depend on your account type and verification level.
6 Prohibited Activities
11up is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and may result in account termination and legal action.
Engaging in prohibited activities may result not only in account termination but also in the forfeiture of all account balances and potential legal action.
- Creating or operating multiple accounts.
- Registering using false identity or third-party information.
- Accessing another user's account or sharing account credentials.
- Abusing or fraudulently obtaining bonuses.
- Attempting to hack the system or exploit any vulnerabilities.
- Using 11up for money laundering or illegal financial activity.
- Harassing or defrauding other users.
- Operating an account on behalf of a minor (under 18).
7 Privacy & Data Protection
Protecting your personal data is a top priority for us. 11up follows international data protection standards and uses 256-bit SSL encryption.
- Your personal information is used solely for service delivery and security purposes.
- Your data is never sold or rented to third parties.
- User information may be disclosed to relevant authorities when required by law.
- For more details, visit our Privacy Policy Read more.
8 Responsible Gaming
11up firmly believes in responsible gaming. Gaming is meant to be enjoyable — not a solution to financial problems. We want you to play within your limits and keep it fun.
- You can set daily, weekly, or monthly deposit limits at any time.
- A self-exclusion option is available for users who need a temporary break.
- Use parental controls to prevent minors under 18 from accessing gaming content.
- If you need assistance, contact our Responsible Gaming View page.
9 Account Closure & Termination
You may close your 11up account voluntarily at any time. Equally, 11up reserves the right to suspend or terminate any account in the event of a breach of these Terms.
- To voluntarily close your account, contact our support team. Any valid balance will be returned to you.
- If an account is closed due to a terms violation, the balance may be forfeited.
- Inactive accounts (no activity for 12 months) may be deactivated automatically.
- Certain data may be retained after account closure to meet legal obligations.
10 Terms & Conditions Updates
11up reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or an on-platform notification.
- Continued use of the platform after any changes constitutes acceptance of the updated terms.
- Check this page regularly to stay informed of any updates.
- If you object to the updated Terms, you may request to close your account.
11 Dispute Resolution
If you have a dispute with 11up, please contact our support team first. We always strive to resolve issues in a friendly manner.
- Complaints are typically responded to within 3–5 business days of submission.
- If a resolution cannot be reached through support, third-party mediation is available.
- These Terms are governed by the laws of the relevant jurisdiction.
- Any legal disputes will fall under the jurisdiction of the relevant licensing authority.
After reading and accepting all terms and conditions, Register and welcome to the exciting world of 11up.