11up FAQ — all your Answer here

All you need to register at 11up is an active Bangladeshi mobile number or email address, along with your name, date of birth, and a strong password. The whole process takes just 2 minutes. Please note that to use 11up, Register you must be at least 18 years old.

Under 11up's policy, each person is entitled to only one account per person. Attempting to open multiple accounts may result in all accounts being permanently suspended and any funds being forfeited. Enjoy all features with a single account.

On the login page, click "Forgot Password?". Enter your registered mobile number or email address. You'll receive an OTP within seconds — use it to set a new password. The OTP is only valid for 10 minutes, so act quickly.

KYC (Know Your Customer) is an identity verification process. Before processing withdrawals or large transactions, 11up may request a photo of your national ID or passport. This is done to keep your account secure. Once KYC is complete, your transaction limits will increase.

11up supports the most popular payment methods in Bangladesh:

• Mobile Banking: Mobile Banking, Nagad, Rocket, SureCash
• Bank Transfer: Directly from your bank account
• Crypto: USDT, BTC (for selected users)

Deposits are confirmed instantly or within 15 minutes at most, regardless of the method used.

The minimum deposit at 11up is just BDT 200 and the minimum withdrawal BDT 500. The maximum deposit limit is BDT 500,000 per day. VIP members enjoy even higher limits. Your first deposit on a new account automatically qualifies for the welcome bonus.

Mobile Banking (Mobile Banking, Nagad) withdrawals typically take 15–30 minutes to complete. Bank transfers may take 1–3 business days. If KYC verification is not yet complete, your first withdrawal may take slightly longer. Requests submitted between midnight and 6:00 AM will be processed during the next business hours.

Wait 15 minutes after your deposit. If your balance still hasn't updated, contact live chat with your transaction reference number. Issues are usually resolved within 30 minutes. For Mobile Banking payments, keep a screenshot of the transaction — it helps speed up the process.

As a new member at 11up Register Once you make your first deposit, the welcome bonus will be credited to your account automatically. The bonus amount is based on your deposit — typically up to 100% of your first deposit. Wagering requirements apply before the bonus can be withdrawn.

No, bonus funds cannot be withdrawn directly. After receiving a bonus, you must meet a wagering requirement before cashing out. For example, with a 10x requirement, a BDT 1,000 bonus means you need to place BDT 10,000 in bets before the bonus becomes withdrawable. Once the requirement is met, any winnings from the bonus are added to your real balance.

Logging into 11up every day earns you Daily Loyalty Points, and playing games increases them further. Once you accumulate enough points, they convert into bonus balance or free spins. VIP members earn points at a higher rate and receive bonuses faster.

11up covers betting on over 30 sports. The most popular include cricket (IPL, BPL, World Cup), football (Premier League, Champions League, Bangladesh League), tennis, badminton, and kabaddi. Virtual Sports and eSports betting are also available.

Yes, 11up offers Live Betting. You can place bets in real time while a match is in progress and watch the odds update live. A stable internet connection is recommended for the best experience. Live scores and match statistics are also available directly on the platform.

If a match is cancelled or officially abandoned by the organizer, the full stake will be refunded to your account. If a match is stopped after it has started, a partial or full refund may apply depending on the rules. Each event has its own terms — check your betting slip for details.

11up offers over 1,500 slot games from the world's leading providers, including Pragmatic Play, PG Soft, Habanero, and Spadegaming. The library covers everything from classic 3-reel slots to 5-reel video slots, Megaways, and jackpot slots. New games are added every week.

Yes, players from Bangladesh can access 11up's Live Casino section and play with live dealers in real time. Live Blackjack, Baccarat, Roulette, and Dragon Tiger tables powered by Evolution Gaming and Ezugi are available. Bengali-speaking dealers are also available at select tables.

All 11up games RNG (Random Number Generator) Powered by third-party audited technology. Most slot games have an RTP of 96%–98%, which is above the industry average. RTP and volatility details are available on each game's page.

11up VIP members enjoy a range of exclusive perks:

• Higher Cashback & Bonus Rates
• Faster Withdrawal Processing
• Personal Account Manager
• Access to exclusive tournaments and events
• Higher deposit and withdrawal limits
• Special Birthday Bonus & Gifts

The 11up app is available directly from the Download Page available for download. Android users need to download and install the APK file. iOS users can access the web app via their mobile browser. The app offers the same full feature set as the website, with the added benefit of notifications.

To install the APK on Android, first go to Settings > Security > enable "Install from unknown sources." Then tap the downloaded APK file to install. If the installation fails, uninstall any previous version and download the file again. If the issue persists, contact us via live chat.

11up protects user data with 256-bit SSL encryption. All passwords are stored as hashes — never in plain text. Enabling two-factor authentication (2FA) adds an extra layer of security to your account. Any unusual login attempts will automatically trigger an account lock.

11up takes responsible gaming seriously. You have the option to:

• Set daily/weekly deposit limits at any time
• Take a temporary account break (cooling-off period) whenever you need
• Apply for permanent self-exclusion from the platform

For more details Responsible Gaming View page.